Our Centres in York and Slough Are Open. Dates for 2021 Are Now Available.
Please call 0333 121 1215 or email info@ppltraining.co.uk

COVID-19 Frequently Asked Questions


We would like to thank all of our customers in these difficult times and would like to reassure you that we are here to help. You can call us on 0333 121 1215 or email info@ppltraining.co.uk Are you open? Our centres in York and Slough are now open for Non-residential courses, our normal portfolio of residential courses will commence from 6th July 2020 (hotels intend to re-open 4 July 2020, however, this is subject to change). Whilst we deliver in Glasgow and Falkirk these are 3rd party arrangements which currently remain closed until further notice. How do I contact you? We would love to hear from you and our staff are still working to help rearrange your course and any hotel bookings. You can call us on 0333 121 1215 or email info@ppltraining.co.uk if you have any questions or if you would like to make a future booking. Is my course still running? For those courses with bookings already in place, our Account Management teams will be in contact to confirm you are still available to attend. These courses are still running but will take into account the measures required, and will run at a reduced capacity. A revised programme has now been released in order to fulfil postponed dates and take into account the limited classroom numbers. Existing clients who have been affected will be contacted as early as possible to make the relevant arrangements. We have a team of people ready to rebook your training and accommodation. Do I need to rebook If my course has been postponed? If your course has been postponed a member of the team will be in contact once PPL reopens to help rearrange your booking but due to the large volumes of rebooking it may take some time so if you have not heard from us within a few days of reopening please get in contact on 0333 121 1215 or email info@ppltraining.co.uk Will you cancel my hotel? Yes - Our team will handle all cancellations and will contact you to rebook your course and accommodation. When is the next available date for my course? You can find this information on our website course pages. We would also be happy to help over the phone or by email you can call us on 0333 121 1215 or email info@ppltraining.co.uk Will I get new joining instructions? Yes - We will keep you up-to-date if your booking changes and issue you new joining instructions. Can I still book a new course? Yes - If the date is available on our website you can still book courses online, or if you prefer over the phone or via email. You can call us on 0333 121 1215 or email info@ppltraining.co.uk Any other questions... Please do get in contact and we will be happy to help - you can call us on 0333 121 1215 or email info@ppltraining.co.uk  
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