We would like to thank all of our customers in these difficult times and would like to reassure you that PPL Training is here to help.
Are you open?
Our Centres in York and Slough Are Now Open. 3rd Party Venues Remain Closed Until Further Notice.
How do I contact you?
We would love to hear from you and our staff are still working to help rearrange your course and any hotel bookings. You can call us on 0333 121 1215 or email firstname.lastname@example.org if you have any questions or if you would like to make a future booking.
Is my course still running?
For those courses with bookings already in place, our Account Management teams will be in contact to confirm you are still available to attend. These courses are still running but will take into account the measures required, and will run at a reduced capacity.
A revised programme has now been released in order to fulfil postponed dates and take into account the limited classroom numbers. Existing clients who have been affected will be contacted as early as possible to make the relevant arrangements.
We have a team of people ready to contact you to rebook your training and accommodation once PPL reopen.
If my course is postponed do I need to rebook?
If your course is postponed a member of the team will be in contact to help rearrange your booking but due to the large volumes of rebooking it may take some time so if you have not heard from us within a few days please get in contact on 0333 121 1215 or email email@example.com.
Will you cancel my hotel?
Yes - Our team will handle all cancelations and will contact you to rebook your course and accommodation.
When is the next available date for my course?
We have recently released a revised programme for the remainder of 2020. You can find this information on our website course pages.
Will I get new joining instructions?
Yes - We will keep you up-to-date if your booking changes and issue you new joining instructions.
Can I still book a new course?
Yes - If the date is available on our website you can still book courses online, or if you prefer over the phone or via email.
Any other questions...
Due to the current situation with COVID 19, the Falkirk Airth Castle training venue is no longer in a position to offer training rooms to external clients, with immediate effect and until further notice. We will not be taking any bookings for this venue between March and July.
Due to the current situation with COVID 19, the Glasgow Queenslie training venue is no longer in a position to offer training rooms to external clients, with immediate effect and until further notice. We will not be taking any bookings for this venue between March and July.
In line with the current guidelines provided by both Public Health England, and the Government, we are trying to carry on with business as usual, however this will be wholly dependent upon the views of all our clients, their controls associated with the outbreak, and the advice given, as well as safeguarding both our staff and our delegates.
For those clients who still require our training services, we fully appreciate your support and thank you in advance, however we fully understand all reasons should any client wish to cancel/ defer their course booking to a later date.
We have modified our booking terms to allow for greater flexibility for those who have training courses already booked with us. We encourage our clients to contact us as soon as possible to make alternative arrangements in terms of postponement and rescheduling of future courses.
However, failure to inform us of your intentions prior to a course running and anyone not attending, will unfortunately result in full payment for those with existing bookings.
Should you wish to discuss you booking with your account manager, please do not hesitate to do so, as we will endeavour to meet your requirements as well as we possibly can.
The biggest contribution to preventing the spread of the virus is the personal one. Please ensure, at all times, you: