We would like to thank all of our customers in these difficult times and would like to reassure you that PPL Training is here to help.
Are you open?
Our centres in York, Slough, Glasgow & Falkirk are currently closed until the 1st June and onsite courses are postponed in line with government guidelines but our team are working hard to help move courses and accommodation to dates later in the year and you can still book new course dates.
How do I contact you?
We would love to hear from you and our staff are still working to help rearrange your course and any hotel bookings. You can call us on 0333 121 1215 or email email@example.com if you have any questions or if you would like to make a future booking.
Is my course still running?
If your course is on or after the 1st of June 2020 it is currently running as normal but if this changes in the future we will be in contact to let you know.
If your course is before the 1st of June 2020 the course and accommodation will be postponed in line with government guidelines.
We have a team of people ready to contact you to rebook your training and accommodation once PPL reopen.
If my course is postponed do I need to rebook?
If your course is postponed a member of the team will be in contact once PPL reopen to help rearrange your booking but due to the large volumes of rebooking it may take some time so if you have not heard from us within a few days of reopening please get in contact on 0333 121 1215 or email firstname.lastname@example.org.
Will you cancel my hotel?
Yes - don't worry if your course is before the 1st of June 2020 our team will handle all cancelations and will contact you to rebook your course and accommodation.
When is the next available date for my course?
You can find this information on our website course pages. While our centers are closed we are keeping our website up-to-date with all the latest dates on a daily basis.
Will I get new joining instructions?
Yes - We will keep you up-to-date if your booking changes and issue you new joining instructions.
Can I still book a new course?
Yes - If the date is available on our website you can still book courses online, or if you prefer over the phone or via email.
Any other questions...
Due to the current situation with COVID 19, the Falkirk Airth Castle training venue is no longer in a position to offer training rooms to external clients, with immediate effect and until further notice. We will not be taking any bookings for this venue between March and June.
Due to the current situation with COVID 19, the Glasgow Queenslie training venue is no longer in a position to offer training rooms to external clients, with immediate effect and until further notice. We will not be taking any bookings for this venue between March and June.
In line with the current guidelines provided by both Public Health England, and the Government, we are trying to carry on with business as usual, however this will be wholly dependent upon the views of all our clients, their controls associated with the outbreak, and the advice given, as well as safeguarding both our staff and our delegates.
For those clients who still require our training services, we fully appreciate your support and thank you in advance, however we fully understand all reasons should any client wish to cancel/ defer their course booking to a later date.
We have modified our booking terms to allow for greater flexibility for those who have training courses already booked with us. We encourage our clients to contact us as soon as possible to make alternative arrangements in terms of postponement and rescheduling of future courses.
However, failure to inform us of your intentions prior to a course running and anyone not attending, will unfortunately result in full payment for those with existing bookings.
Should you wish to discuss you booking with your account manager, please do not hesitate to do so, as we will endeavour to meet your requirements as well as we possibly can.
The biggest contribution to preventing the spread of the virus is the personal one. Please ensure, at all times, you: