Amended 22/07/25
For access to and use of this website and of the services offered via this website by PPL TRAINING LIMITED
PPL TRAINING LIMITED (hereinafter referred to by its brand name "PPL TRAINING") provides the information and services offered to you via this website (hereinafter referred to as "the services") subject to the terms and conditions set out herein.
By accessing the PPL TRAINING website (hereinafter referred to as "the website") and/or using any of the services offered via the website from time to time you shall be deemed to have agreed to all the terms and conditions set out herein.
PPL TRAINING may at any time and at its absolute discretion modify these terms and conditions without notice and accordingly, your continuing access to and/or the continuing use by you of the website will be subject to the terms and conditions in force at the time of such access and/or use.
Accordingly you agree to review these terms and conditions periodically, and that by continuously accessing the website and/or continuously using any of the services offered via the website from time to time you shall be deemed to have agreed to all the terms and conditions as set out herein at the time of such access and/or use. Terms and conditions relating to special offers, which are, from time to time, contained elsewhere on the website, shall, to the extent that those terms and conditions conflict with the terms and conditions contained herein, take precedence over the conflicting provisions contained herein.
If you do not agree to these terms and conditions please exit and do not use the website.
These terms and conditions may be modified or supplemented at any time by PPL TRAINING, particularly in order to comply with any legal or technological developments. In such an event, the date of its update will be clearly stated at the top of the current policy. Such modifications are binding as soon as they are put online. Accordingly, you agree to review these terms and conditions periodically, and that by continuously accessing the website and/or continuously using any of the services offered via the website from time to time you shall be deemed to have agreed to all the terms and conditions as set out herein at the time of such access and/or use. Terms and conditions relating to special offers, which are, from time to time, contained elsewhere on the website, shall, to the extent that those terms and conditions conflict with the terms and conditions contained herein, take precedence over the conflicting provisions contained herein.
If you do not agree to these terms and conditions please exit and do not use the website.
Whilst every effort is made to update the information provided on the website on a regular basis, PPL TRAINING makes no representations or warranties, whether express, implied, in law, or in equity or otherwise, as to the accuracy, completeness, correctness or reliability of information contained on any of the pages comprising the website and to that effect shall not in any manner be bound in any manner by or otherwise be held responsible for any inaccuracy, incompleteness, non-correctness or unreliability of information contained on the website or any of the pages comprising the website.
PPL TRAINING reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of the website.
No opinions, information, data or content contained on the website shall be construed as legal or other professional advice and some are offered for information purposes only.
PPL TRAINING gives no warranties and makes no representations as to the accuracy, completeness, correctness or reliability of any such opinions, information, data or content.
This website is solely for your personal and non-commercial use. Copyright and all intellectual property rights of, in or in connection with all materials made available through the website (including but not limited to information, texts, graphics, images, links, sounds and all other information and software published or otherwise contained in the website) are, unless otherwise stated, the exclusive property of PPL TRAINING who is the lawful user thereof and are protected by both national and international intellectual property right laws.
You undertake contractually with PPL TRAINING not to use, reproduce or represent, in any way whatsoever, the Content of the Website, whether or not it is protected by an intellectual property right, for any purpose other than that your personal and non-commercial use." This explicitly states the contractual undertaking.
Accordingly, any unauthorised copying, reproduction, transmission, display, distribution, dissemination, sale, publication, representation, translation, adaptation, transformation or other circulation or exploitation of such material as aforesaid or any component thereof in any form or by any means, in whole or in part, carried out illegally and without the consent of PPL TRAINING or its assignees or successors in title, will constitute an infringement of such copyright and other intellectual property rights and will be liable to give rise to legal proceedings.
The trademarks, names, logos, service marks and related proprietary property (hereinafter collectively referred to as "the trademarks") displayed on the website are registered and unregistered trademarks of PPL TRAINING who is, unless otherwise stated, the exclusive owner and the lawful user of the trademarks.
The trademarks are protected by both national and international trademark, passing-off and other laws and may not reproduced, copied or otherwise used in any form or by any means.
Nothing contained on this website should be construed as granting any licence or right to use any such copyrights or other intellectual property rights or trademarks without the prior written permission of PPL TRAINING. You do not, by virtue of this Agreement, obtain any rights whatsoever to associate yourself with PPL TRAINING. You will in no way attempt to claim any sort of official association with PPL TRAINING nor allow any other third party to hold itself out or be held out as being so associated. In particular, you will not refer to yourself as an “Official Partner of PPL TRAINING” or any similar designation.
It is PPL TRAINING’s policy not to publicly endorse other organisations through press releases or marketing materials. You acknowledge and agree that you have no right to:
You hereby agree to indemnify, hold harmless and keep PPL TRAINING and its affiliates, Directors, officers, representatives, agents and employees indemnified, from any and all damages, losses, claims and liabilities (including legal costs) which may arise from your submission, posting or display, participation, in any manner, on the social media or from the use of deliverables
External links may be provided for your convenience only, but they are beyond the control of PPL TRAINING and accordingly no statement or representation is made nor any warranty or guarantee is provided by PPL TRAINING as to the accuracy, completeness, correctness or reliability of their content.
Use or reliance on any external links provided is at your own and exclusive risk.
When visiting external links you must refer to that external website's terms and conditions of use.
If you are under 18 years of age, you may use the website only under the supervision of a parent or guardian. If you represent that you are of sufficient legal age to use the website you will be bound by any legal obligations and liabilities that you may incur as a result of accessing or using the website and the services.
You agree to supervise all usage of the website by any minors under your name or account.
You acknowledge and agree that PPL TRAINING shall be entitled to establish the authenticity of any communication transmitted to it by way of or otherwise through the Internet which purports to emanate from you.
You agree that all instructions, consents, commitments, reservations and any other communications which purport to emanate from you and which are sent to PPL TRAINING by way of or otherwise through the Internet and which may (as a result of, inter alia, interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the details actually sent or given, or may not have been given by you at all, shall be deemed to have been given by you in the form and content actually received by PPL TRAINING and you will be bound by such details with no liability of whatever nature attaching to PPL TRAINING in connection thereto.
You waive all and any rights you have or may have or otherwise obtain against PPL TRAINING arising directly or indirectly from any loss or damage of whatsoever nature which you may suffer as a result of the fact that PPL TRAINING acts on your instructions or instructions purported to emanate from you.
You hereby agree to indemnify PPL TRAINING against all and any claims, liabilities, losses, costs, fines, damage and expenses incurred (whether directly or indirectly), arising as a result of the fact that PPL TRAINING has acted on your instructions or instructions which purport to emanate from you.
PPL TRAINING will use reasonable endeavours to maintain full system availability subject to the terms and conditions contained hereto, except during scheduled maintenance periods.
Notwithstanding the above, PPL TRAINING may make changes and/or improvements to the features, functionality or content of the website at any time without notice.
You warrant and guarantee that every instruction and all information given by you to PPL TRAINING shall be accurate, true and correct.
PPL TRAINING makes no representations or statements and provides no warranties, or guarantees (whether express, implied, in law or in equity or otherwise) regarding the website, any services provided via the website or the suitability of any of the services for a particular purpose.
As PPL TRAINING provides certain services to you via the Internet, PPL TRAINING makes no representations, nor gives any warranties or guarantees of any nature as to the availability of any communications network or systems of any third party on whom or on which you may rely on to request the provision of any of the services or PPL TRAINING may rely on to provide any of the services.
PPL TRAINING shall not be responsible for and disclaims all and any liability for any loss, liability, damage (whether direct, indirect, special, incidental, punitive, consequential or otherwise and including without limitation loss of profits, loss of earnings, business interruption or loss of information), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to using of or relying on any information provided on or via the website or any pages of the website, any e-mails sent to, from, via or in connection with the website, any services provided via the website or PPL TRAINING, any viruses that may infect your computer or other property on account of your access to and/or use of the website, use of content, data or information made available via the website, any failure, delay or unavailability of the website or any services offered via the website for any reason whatsoever and the supply, or failure or delay in supplying any of the services offered via the website and you agree to indemnify and hold harmless PPL TRAINING in respect of any loss, liability, damage (whether direct, indirect special, incidental, consequential, punitive or otherwise and including without limitation loss of profits, loss of earnings, business interruption or loss of information), personal injury or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable to, directly or indirectly, any of the aforesaid.
Any delay or failure of PPL TRAINING to comply with or breach of any of these terms and conditions or agreements if occasioned by or resulting from an act of God or public enemy, fire, explosion, earthquake, perils of the sea (including tsunami), flood, storm or other adverse weather conditions, war declared or undeclared, civil war, revolution, civil commotion or other civil strife, riot, strikes, blockade, embargo, sanctions, epidemics, act of any Government or other authority, compliance with Government orders, demands or regulations, or any circumstances of like or different nature beyond the reasonable control of PPL TRAINING, will not be deemed to be a breach of these terms and conditions or agreements nor will it subject PPL TRAINING to any liability to you for as long as any such force majeure event persists.
Notwithstanding the generality of the above provisions, PPL TRAINING makes no statements or representations and provides no guarantees or warranties as to the continuing or uninterrupted access to or use of the website or the services or any other facility provide by or via the website.
The website is viewed over a secured connection. Any information provided by you on the website cannot be viewed by anyone else over the Internet. When you decide to make a purchase all information is 256bit encrypted according to the SSL (Secure Sockets Layer) technology. This technology automatically encrypts your information before it is sent to PPL TRAINING. It also encrypts any information PPL TRAINING returns to you.
SSL is widely used and is trusted as providing the highest level of protection of data between you and PPL TRAINING server. For more information on SSL visit Netscape's website. SSL only works with SSL enabled browsers and does not encrypt email.
These terms and conditions do not constitute any agreement or relationship of joint venture, partnership, employment or agency or any fiduciary relationship between the parties.
The failure of PPL TRAINING to exercise the rights granted to it by this document may under no circumstances be interpreted as a waiver of said rights.
These terms and conditions shall be governed by and construed in accordance with the laws of England.
Any action or other form of proceeding brought by any party against the other party arising out of or in connection with these terms and conditions shall be brought before the District Court of the District in which the registered office of PPL TRAINING is situated and the parties hereto submit to the exclusive jurisdiction of such court for the purposes of any such action or proceeding.
You may not assign any of these terms and conditions or any of your rights or obligations hereunder without the prior written consent of PPL TRAINING, which consent shall be given or withheld at PPL TRAINING sole discretion.
The titles and subtitles contained herein are used for convenience only and shall not limit or otherwise affect or be used in the construction or meaning of any terms or provisions hereof.
If any provision hereunder is invalid, illegal or incapable of being enforced by any rule of law or public policy, all other conditions and provisions contained herein shall nevertheless remain in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to any party.
In construing the provisions hereunder, an ambulatory and not a static, approach shall be followed.
These terms and conditions constitute the entire agreement of the parties and supersedes all prior agreements and undertakings, both written and oral, between the parties, or any of them, with respect to the subject matter hereof and, except as otherwise expressly provided herein, are not intended to confer upon any other person any rights or remedies hereunder.
1.1 - ‘PPL’ means PPL TRAINING LIMITED whose registered office is at PPL House, 6 Opus Avenue, York Business Park, York, YO26 6BL
1.2 - PPL TRAINING LIMITED company registration number is 03982955
1.3 - “Affiliate” refers to any other entity:
1.4 - ‘Contract’ means the contract for provision of services by PPL to the customer.
1.5 - ‘Customer’ means the company or person procuring services from PPL.
1.6 - ‘Intellectual Property Rights’ means any service or trademark, copyright, design, or other industrial or intellectual property right.
1.7 - ‘Order’ means the written order sent by the customer for the supply of services by PPL and includes purchase orders, faxes, emails and all other forms of written confirmation sent either electronically or post.
1.8 - ‘Services’ means the subject matter relevant to the order or contract.
1.9 - ‘Terms’ as set out in this document.
1.10 - ‘On-site’ means that a course is to be held at a customer's premises or other pre-agreed suitable 3rd party location.
These general terms and conditions of sale applicable to training activities (the "General Terms and Conditions") define the terms and conditions under which PPL TRAINING will provide training services to its Customers.
PPL TRAINING’s services are defined in its offers and appendices, in the contracts concluded with customer (hereinafter referred to as "Special Conditions") and/or in the PPL TRAINING PPL quotations available on request (hereinafter referred to as "Special Conditions of Intervention"). These documents constitute special conditions to these general conditions.
The mutual commitments of PPL TRAINING and the customer (hereinafter the "Parties") form an indivisible whole and consist of one or more documents listed below in decreasing order of priority:
In the event of conflict, contradiction or incompatibility between the General Conditions and the special conditions, the special conditions shall prevail over the general conditions only on the points of divergence. In the event of application of the customer’s general terms and conditions of purchase, the present general terms and conditions of service shall prevail over the points of divergence, unless specifically agreed otherwise. In such a case, the derogation of the provision in this Article must specifically reference Article 2 and be signed by both Parties. It is expressly agreed that, under no circumstances, shall the Parties’ agreement to derogate from this provision be presumed. This applies even in the event of PPL TRAINING’s acceptance of a document sent by the customer containing its general terms and conditions or the commencement of the mission by PPL TRAINING.
Any service not explicitly provided for in one of the contractual documents is excluded until it has been formally accepted by PPL TRAINING.
3.1 – The contract is irrevocably formed as soon as the Customer accepts PPL TRAINING’s offer by any written means or signs and sends to PPL TRAINING the duly completed order form or a written and signed document (letter, e-mail or fax). Any subsequent modification of the contract will only be effective after the signature of an amendment by both parties.
3.2 - No contract will exist until an order has been accepted in writing by PPL TRAINING. Acceptance can be emails, purchase orders, pro forma invoice or invoice.
3.3 - No terms set out in any other communication or document shall amend or exclude any of these terms except for those consented in writing by PPL TRAINING.
3.4 - Where PPL TRAINING is acting in an ‘agent’ capacity for services delivered by a third-party organisation, the customer accepts that the ultimate liability for the services delivered rests solely with that third-party organisation. The customer accepts that PPL TRAINING will endeavour to manage their responsibilities as a booking agent, but will not hold PPL TRAINING responsible for any loss or damage caused by the third-party organisation that provided the service(s) where PPL TRAINING acted as an agent.
3.5 The transmission by the Customer to PPL TRAINING of the order form or any other signed registration document implies the Customer’s acceptance of PPL TRAINING’s internal rules communicated to the Customer. The Customer is responsible for the delegate's compliance with the PPL TRAINING Internal Regulations. The Internal Regulations are binding on all Trainees, even when the training takes place on external premises.
4.1 - Prices quoted do not include VAT.
4.2 - Prices quoted will be PPL's current prices.
4.3 - PPL reserves the right to review prices prior to the commencement of any contract.
4.4 - Unless otherwise stated all prices quoted are in pounds sterling.
4.5 - If you are paying in a currency other than pounds sterling you will be charged at the exchange rate at the time of payment.
4.6 - The following are not included in the course fee;
5.1 - Where services are delivered on customers sites the customer must ensure that the correct resources are available and that the activities associated with the training can be carried out in a safe manner.
5.2 - PPL reserves the right to suspend the delivery of services and/or remove personnel if the resources and safety measures are not adequate.
5.3 - Where these circumstances arise full cancellation will be charged.
6.1 - Where services are delivered on customer’s sites the customer must ensure that the correct resources are available and that the activities associated with the training can be carried out in a safe manner and undertakes to ensure that they comply in all respects with the applicable regulations.
6.2 - For any Service requiring the use of materials, apparatus, equipment or installations belonging to the Customer or for which it is responsible or which it operates, the Customer undertakes to ensure that they comply in all respects with the applicable regulations. PPL TRAINING may not, under any circumstances, be held responsible for the functioning and operation of installations, equipment or other objects located on the premises where the Service is carried out. Under these conditions, PPL TRAINING shall not be held liable in any way whatsoever for any damage to these installations, equipment or objects or for accidents and their consequences which may be caused by these installations, equipment or objects, and in particular for any operating losses which may result from them. PPL TRAINING shall take out insurance covering its professional civil liability and the various risks likely to engage its liability. The Customer, for its part, shall guarantee against the risks that it may incur for PPL TRAINING's agents and the accidents or incidents for which it is responsible. For the execution of these Services, PPL undertakes an obligation of means. PPL TRAINING's liability under these Terms and Conditions, whatever its nature, is limited to the price of the Service concerned excluding taxes. Under no circumstances shall PPL TRAINING be liable for any immaterial damage or indirect damage such as, but not limited to, loss of income, operating loss or loss of profit. Beyond these limits and exclusions, the Customer waives all recourse against PPL TRAINING and its insurers. The Customer shall indemnify and hold PPL TRAINING and its insurers harmless from any recourse if it does not succeed in obtaining the said waivers.
6.3 - Where a customer fails to pay before the course (if applicable), the place will be forfeited and the cancellation/rescheduling terms applied.
6.4 - Where a credit agreement is in place, invoices are due for payment within those agreed terms. Payment terms will be displayed on all invoices.
6.5 - Punctual payment of invoices and other amounts payable is part of the customers’ contractual obligations.
6.6 - PPL reserves the right to claim interest and recover any debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
6.7 - PPL reserves the right to suspend further work if an invoice has not been paid by the due date.
6.8 - Where genuine doubts arise around the financial stability of a customer, PPL reserves the right, without liability, to suspend work until payments have been made.
6.9 - PPL TRAINING reserves the right to withhold certification until payment has been received in full.
6.10 - Where genuine doubts arise around the financial stability of a customer, PPL TRAINING reserves the right to carry out a credit check on the customer.
6.11 - Without prejudice to any other right or remedy, if the Customer fails to pay the invoice on the due date, PPL TRAINING may:
AND
7.1 - PPL defines insolvency as:
7.2 - Without prejudice PPL reserves the rights to cancel any existing contract where a customer is insolvent.
8.1 - Where the customer requests and accepts additional services, these are subject to separate order(s) before work can commence.
Prior to the start of any Service, the Customer and PPL TRAINING shall take the necessary steps to prevent risks linked to interference between the activities, installations and equipment of the various organisations present in the same workplace. The Customer undertakes to take all necessary measures to enable the Service to take place in compliance with the health and safety and sanitary rules in force locally and to ensure the general coordination of prevention measures when the Service takes place on its site. In the event of risks resulting from interference between activities, installations and materials, the PPL TRAINING representative will apply the prevention measures validated by mutual agreement.
In order to prevent any risk and to facilitate the execution of the intervention, the Customer shall designate and second to the PPL TRAINING representative a qualified agent responsible for transmitting all information and directives concerning health, safety and first aid requirements. This qualified agent shall be authorised by the Customer to direct any manoeuvres and to be in charge of them. For the practical part of the Service, the Trainees must have and use the required personal protective equipment.
All non-public information exchanged between PPL TRAINING and the Customer, including know-how, sketches, photographs, plans, drawings, documentation, ideas, concepts, reports, manuals, business and trade secrets, trademarks, logos, whether written or oral, is confidential ("Confidential Information").
PPL TRAINING and the Customer guarantee that the confidential information will only be used for the execution of the service or its consequences. The parties undertake:
In this respect, the Customer shall ensure that these obligations are accepted and applied by its staff.
Notwithstanding the foregoing, the Party receiving or obtaining Confidential Information shall have no obligation of confidentiality and shall not be subject to any restriction with respect to any Information which it can prove:
No information is made public, except as required by law.
No document, including deliverables, concerning the service provided may be distributed to third parties without the prior written authorisation of PPL TRAINING's management, apart from administrative, legal or regulatory obligations or any requisition from administrative or judicial authorities or an accreditation body.
However, unless the Customer expressly objects, the Customer agrees to be included in PPL's reference lists, and PPL TRAINING undertakes to respect the Customer's brand image and communication policy.
Non-public Information shall remain confidential after the end of the performance or termination of the contract.
11.1 - All intellectual property rights in the services or arising from the contract shall remain with PPL unless previously agreed as part of the contract.
11.2 - The reproduction of any material provided by PPL TRAINING in order to perform the contract by the customer is strictly forbidden and PPL TRAINING will take legal action should this happen. PPL TRAINING would deem this as a breach of contract by the customer.
11.3 - The training materials given to the delegate(s) include teaching methods specifically developed by PPL TRAINING. The content of these materials remains the property of PPL TRAINING. The Customer and the delegate(s) shall refrain from reproducing or re-using all or part of these materials for any purpose and in any way whatsoever other than for educational purposes, on a personal and professional basis, for the purpose of delivering the training related to the training material, without the prior written authorisation of PPL TRAINING. The Customer shall not communicate or market the deliverables, particularly for external training purposes.
11.4 - Any use of the PPL TRAINING brand, name or logo is forbidden without the prior and express written agreement of PPL TRAINING; any refusal to do so does not have to be justified.
11.5 - Any audio or video recording of training provided in face-to-face or distance learning mode is prohibited.
12.1 - The Notice period for cancellation/rescheduling is applicable from the date that written notice is received by PPL TRAINING.
12.2 - Any cancellation fee is based on a percentage value of the invoice, and the number of days prior to the requested cancellation is due to occur.
12.3 - The following fees apply:
12.4 - Course/booking rescheduling:
13.1 - We endeavour to avoid making any changes to training courses. We do however reserve the right to change the following, should a circumstance arise where it is necessary to do so:
13.2 - PPL TRAINING reserves the right to postpone or cancel the Services if the number of participants is insufficient to allow it to be conducted. In this case, PPL shall inform the Customer as soon as possible. This postponement of training will be carried out in person or remotely, at a date agreed between PPL TRAINING and the Customer.
13.3 - In the event that the Customer does not comply with the mandatory health and safety rules applicable to the performance of training on its site, PPL TRAINING reserves the right to postpone or cancel the training and to apply the following penalties:
PPL is entitled to involve any subcontractor of its choice, including but not limited to another PPL entity, whether for reasons of recognition, technicality, availability or location. In this case, the Customer agrees that PPL TRAINING may disclose the information necessary for the execution of the contract to its subcontractor.
PPL is authorised to assign the contract to any company with direct or indirect capital or control links with it. The Customer shall be informed of the transfer by any means at PPL TRAINING's convenience as soon as possible.
At the Customer's written request, PPL TRAINING may issue a duplicate of the certificates and notices issued after the Training Action, for a maximum period of 3 (three) years after the event. The issuance of additional copies of certificates and documents may result in additional fees.
17.1 - PPL strives to ensure your stay with us is enjoyable, and has long-standing relationships with local hoteliers that provide our customers more favourable rates on accommodation and food.
17.2 - The hotels & their associated restaurants are completely independent of PPL TRAINING and it would be appreciated if any issues encountered during your stay, be it accommodation or food, are taken up with the hotel/restaurant in the first instance.
17.3 - For any issues that cannot be resolved locally, please inform PPL TRAINING Customer Services at the nearest opportunity, where we will address your concern directly.
17.4 - To ensure your satisfaction with the facilities provided, we recommend checking the associated hotels websites before booking.
17.5 - If you require alternative accommodation, PPL TRAINING can recommend other local hotels, however, this will require booking independently, and not via PPL TRAINING or at PPL TRAINING’s quoted rates
For the duration of the training course and for a period of 12 (twelve) months following the end of the course, whatever the cause, the Customer undertakes not to make any offer of employment, service, consulting, etc. to any member of PPL TRAINING's staff who has taken part in the provision of the services, unless PPL TRAINING has given its written consent. If the Customer fails to comply with this undertaking, it shall pay PPL TRAINING compensation equivalent to two years' gross salary for the staff concerned.
These terms and conditions are subject to the laws of England.
The Parties agree that any dispute that may arise due to the interpretation or execution of these general terms and conditions shall be subject to a prior amicable procedure.
If this is not possible, the dispute shall be submitted to the exclusive jurisdiction of the courts in the area where PPL TRAINING's registered office is located.
